GENERAL TERMS OF SALE AND USE

Last Updated: January 2025

PREAMBLE

DJULA specializes in jewellery retail. 

Unless otherwise stipulated, the products presented on the website https://djula.fr are offered by DJULA. 

These general terms and conditions of sale and use apply to the contractual relationship between (1) Djula, a French société par actions simplifiée, with a share capital of €1,085,150.52, registered with the Paris Trade and Companies Register under number 411 687 239 and whose registered office is located at 83 rue des Saints-Pères – 75006 Paris and (2) any user or customer of the DJULA website available at the following address: https://djula.fr.

1. DEFINITIONS AND FIELD OF APPLICATION

1.1 DEFINITIONS

For the purposes of the interpretation and execution of this document, the following terms and expressions (when preceded by a capital letter) mean: 

“Beneficiary”: any consumer who is the beneficiary of an E-Gift Card and who alone is authorized to use it;   

“Order”: any order and/or Pre-order of Products made and validated by the Client on the Website; 

“General Conditions of Sale and Use”: the general conditions of sale and use described in this document; 

“E-Gift Card”: the dematerialized medium, issued by the Company, representing a prepaid monetary value, in the form of a unique code sent by email following an order placed by the Initiator and which may be used by the Beneficiary as a means of payment for the purchase of Products on the Website in accordance with the General Terms and Conditions of Sale and Use;  

“Initiator”: the natural person able to purchase an E-Gift Card on the Website;  

“Pre-order”: any order of Products not available on the date of placing the order by the Client allowing to reserve the corresponding Product; 

“Products”: the products offered for sale on the Website by the Company; 

“Website”: the website operated by DJULA available at the following address https://djula.fr; 

“Company” or “us”: the company DJULA; 

“You” or “User" or “Client”: any consumer using the Website, in particular with the intention of ordering Products and/or an E-Gift Card offered for sale on the Website for strictly personal use. 

1.2 SCOPE

The General Terms and Conditions of Sale and Use apply to any use of the Website by the Client, in particular with a view to ordering and/or pre-ordering Products or purchasing an E-Gift Card and/or for any online sale of Products and E-Gift Cards by the Company to Clients via the Website. 

Unless otherwise stipulated in a previous written document, the General Conditions of Sale and Use are the only applicable conditions, which the Client expressly accepts when placing an Order, and supersede all other conditions.

The Order of Products is reserved for Users who have read and accepted the General Conditions of Sale and Use in their entirety, as well as any specific conditions to particular Products, by means of a box to be ticked by the Client before each Order.

The User is encouraged to read carefully the General Terms of Sale and Use referenced by a hypertext link at the bottom of each page of the Website. Users are advised to download and/or print the General Terms of Sale and Use and to keep a copy. As General Terms of Sale and Use may be modified at any time and without prior notice by the Company, it is imperative that Users consult and accept the General Terms of Sale and Use when placing an Order in order to check the provisions in force at that time. However, any modifications to the General Terms of Sale and Use will not apply to Orders placed and confirmed by the Company before the modifications were made.

The express acceptance of the General Terms of Sale and Use, and any specific terms and conditions, is made by ticking a box. Otherwise, no order for Products may be placed.

The General Terms of Sale and Use will be sent to you with the e-mail confirming your Order.

2. PRODUCTS

3. ORDERS

3.1 General

3.2 Ordering process

The Client must identify himself on the Website as soon as he has made his selection and validated the contents of his basket.

No Order will be registered if one of the fields identified as mandatory has not been completed by the Client. All Orders shall be deemed definitive once the Client’s payment has been accepted.

The Company shall acknowledge receipt of the Order by means of an order confirmation e-mail sent to the e-mail address provided by the Client. This confirmation e-mail will contain information relating to the Order, the Client and/or, where applicable, difficulties concerning the Order (availability of Products, delivery times or payment difficulties). All Orders shall be binding on the Company once it has sent a confirmation e-mail to the Client without reservations.

4. PRICES

The prices of the Products are those in force, and appearing on the Website, on the date of payment of the Order. 

Prices are indicated in euros, all taxes included. 

If customs duties or other local taxes, import duties or state taxes are required, such duties and taxes shall be borne exclusively by the Client. The Company cannot be held responsible for these costs. 

The Company reserves the right to modify the prices of the Products at any time (it being specified that price modifications will not affect Product Orders previously placed). Products will be invoiced based on the prices in force on the day the Order is paid for.

5. PAYMENT

You can pay for the Products by credit card (CB, MasterCard®, Visa®, American Express®) or by PayPal. 

We also offer you the possibility to pay your order in instalments (in 2, 3 or 4 times free of charge) via our service provider ALMA. In this case, please read the general conditions of use set by ALMA. 

The fraudulent use of a credit card number belonging to another person without their consent or the refutation of a payment for fraudulent purposes, legally constitutes an offence of fraud under article 313-1 of the French Criminal Code and is punishable by 5 years’ imprisonment and a fine of 375,000 euros. New techniques are now available to trace fraud attempts. 

The transaction will then be assigned by the Client in accordance with secure banking standards, by communicating his credit card number and/or bank details; the Client accepts unconditionally and in advance that the Company may carry out the secure transaction in question. The authorization to debit the Client’s account is always granted only for the amount of the Products purchased. 

The Client’s credit card will then be debited once the Client’s identity and bank details have been verified. If, for any reason whatsoever (opposition, refusal of the issuing centre, etc.), it is impossible to debit the sums owed by the Client, the Order shall not be registered by the Company and/or shall be cancelled.

6. DELIVERY / DELIVERY ITEMS

The Products will be delivered to the address indicated during the validation of the Order. If several Products are ordered, the Company reserves the right to subdivide the deliveries of the Products. 

The list of countries eligible for the order is given in Appendix 2. 

In case of payment by debit card, the Order will be delivered as soon as the payment of the said Order has been verified and validated by the Company. 

The Products ordered will be delivered on the date or within the timeframe indicated in the confirmation e-mail, without exceeding:

• fourteen (14) open days as from the confirmation of the Order by the Company, for Products in stock;

• twelve (12) weeks from the date of confirmation of the Order by the Company, for Pre-order Products; 

subject to change due to conditions not exclusively attributable to the Company (such as supply from the Company’s suppliers or customs controls).

In the event of a change to the delivery time initially indicated, the Company shall inform the Client by any appropriate means (telephone or e-mail) as soon as possible. In this case, the Client may accept the new delivery time indicated by the Company or cancel the Order for the Product concerned after the Company has sent a formal notice to deliver the Product within a reasonable additional delivery time, which has remained without effect. In the event of cancellation of the Order due to a change in the delivery time initially indicated, the amount corresponding to the Product (including shipping costs where applicable) shall not be debited from the Client’s bank account or shall be refunded to the Client within fourteen (14) days where applicable. 

Delivery costs will be calculated according to the total amount of the Order as follows:

Country of delivery	Order amount	Delivery costs
Countries of the European Union (except DROM-COM)	Order of Products for an amount of less than eight hundred (800) euros all taxes included.   Order of Products of an amount greater than or equal to eight hundred (800) euros all taxes included.	The Client will be invoiced a lump sum of fifteen (15) euros to cover delivery costs.   Delivery costs shall be borne by the Company.
Other countries (except US and restricted countries)	Order of Products for an amount of less than one thousand (1000) euros all taxes included. Order of Products of an amount greater than or equal to one thousand euros (1000) euros all taxes included.	The Client will be invoiced a lump sum of eighty (80) euros to cover delivery costs. Delivery costs shall be borne by the Company.

(ii) For Pre-Order Products (not available in stock)

Country of delivery	Order amount	Delivery costs
Countries of the European Union (except DROM-COM)	Order of Products for an amount of less than eight hundred (800) euros all taxes included. Order of Products of an amount greater than or equal to eight hundred (800) euros all taxes included.	The Client will be invoiced a lump sum of fifteen (15) euros to cover delivery costs. Delivery costs shall be borne by the Company.
Other countries (except US and restricted countries)	Order of Products for an amount of less than one thousand (1000) euros all taxes included.   Order of Products of an amount greater than or equal to one thousand euros (1000) euros all taxes included	The Client will be invoiced a lump sum of eighty (80) euros to cover delivery costs Delivery costs shall be borne by the Company

Notwithstanding the foregoing, delivery costs (excluding customs fees and other local taxes) applied to custom-made jewellery and high jewellery Products in Pre-order shall be borne, in any event, by the Company independently of their price and the country of destination.

7. RIGHT OF WITHDRAWAL

The Client has a right of withdrawal for any purchase of Products from the Website and delivered by the Company, for either exchange or refund, and without penalty, for a period of fourteen (14) days starting from the delivery of the Order, without having to justify his decision. To this end, the Client shall either (i) complete and return to the Company the withdrawal form sent to him by the Company in the email confirming his Order, attached to these General Terms of Sale and Use (Appendix 1) or (ii) send to the Company an unambiguous declaration expressing clearly his/her intention to withdraw. 

The Products must be returned in their entirety, in perfect condition, in their original condition, unworn state and in their original packaging.

The return of Products cannot be applied to personalized Products, Products created according to Client specifications, incomplete or Products which, by nature, cannot be returned to the Company.

To exert your right of withdrawal, you must notify us of your decision to cancel by means of an unambiguous declaration (for example, a letter sent by post, fax or e-mail). You may use the standard withdrawal form but it is not obligatory under the conditions set out above.

To respect the time period allowed for withdrawal, it is sufficient for you to transmit a declaration expressing your exercise of the right of withdrawal before the expiration of the withdrawal period.

You must return Products to us without excessive delay and, in all cases, fourteen (14) days after having communicated your decision to withdraw under conditions set out above.

You must bear the cost of returning the Product. 

If you have returned Products exercising your right of withdrawal, the Company will then refund the invoiced amount within fourteen (14) days of receipt of the returned Products by the Company.

Products returned incomplete, damaged, deteriorated or soiled by the Client will not be refunded by the Company.

Products cannot be returned to a store or one of the brand's distributors.

8. EXCHANGE

The Company wishes to offer Clients the possibility of exchanging the Products delivered under the conditions described below. 

The Client may, within fourteen (14) days of the date of receipt of the Order concerned, exchange the Product remotely. To this end, the Client must return the Products delivered in their original packaging, in their original condition (new), complete (accessories, instructions, certificate of authenticity, etc.), accompanied by a copy of the e-mail of the customer service, to the following address: DJULA – E-Commerce Service, 3rd floor, 233 rue Saint-Honoré, 75001 PARIS. 

It will be up to the Client to provide proof of this return, which assumes that the Products must be returned by registered mail, or by any other means giving a certain date, the cost of return being borne by the Client. Any new delivery can only be made upon receipt by the Company of the Products returned by the Client. 

The exchange of Products can neither be made in store, nor with one of the distributors of the brand. 

Products returned incomplete, damaged, deteriorated or soiled by the Client will not be exchanged.

9. RETENTION OF TITLE

The Products remain the property of the Company until full payment of the price of the Products by the Client to the Company, i.e., once the price has effectively been debited from the Client’s bank account.

10. CERTIFICATE OF AUTHENTICITY

For every purchase of a Product, an authenticity card will be provided to the Client.

11. LEGAL WARRANTIES

The Client is informed that Company’s Products are subject to the following legal warranties:

“The consumer has a period of two years from the delivery of the goods to obtain the implementation of the legal guarantee of conformity in the event of the appearance of a defect of conformity. During this period, the consumer is only required to establish the existence of the lack of conformity and not the date of its appearance.

“Where the contract for the sale of the goods provides for the supply of digital content or a digital service on a continuous basis for a period of more than two years, the legal guarantee shall apply to that digital content or digital service throughout the period of supply provided. During this period, the consumer is only required to establish the existence of the lack of conformity affecting the digital content or service and not the date of its appearance.

“The legal guarantee of conformity entails an obligation on the part of the trader, where applicable, to provide any updates necessary to maintain the conformity of the goods.

“The legal guarantee of conformity shall give the consumer the right to repair or replace the goods within thirty days of his request, free of charge and without any major inconvenience to him.

“If the goods are repaired under the legal guarantee of conformity, the consumer shall benefit from a six-month extension of the initial guarantee.

“If the consumer asks for the good to be repaired, but the seller requires it to be replaced, the legal guarantee of conformity shall be renewed for a period of two years from the date on which the good is replaced.

“The consumer may obtain a reduction in the purchase price by keeping the goods or terminate the contract by obtaining a full refund in return for the return of the goods, if:

“1° The trader refuses to repair or replace the goods;

“2° The goods are repaired or replaced after a period of thirty days;

“3. The repair or replacement of the goods causes major inconvenience to the consumer, in particular where the consumer definitively bears the cost of taking back or removing the non-conforming goods, or if he bears the cost of installing the repaired or replaced goods;

“4° The non-conformity of the goods persists despite the seller's unsuccessful attempt to bring them into conformity.

“The consumer is also entitled to a reduction in the price of the goods or to rescission of the contract where the lack of conformity is so serious that it justifies the reduction in price or rescission of the contract being immediate. The consumer is then not obliged to request repair or replacement of the goods beforehand.

“The consumer shall not be entitled to rescind the sale if the lack of conformity is minor.

“Any period of immobilisation of the goods for the purpose of repair or replacement shall suspend the guarantee that was still running until the goods were delivered in good condition.

“The rights mentioned above result from the application of Articles L. 217-1 to L. 217-32 of the French Consumer Code.

“The seller who hinders the implementation of the legal guarantee of conformity in bad faith is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of the average annual turnover (Article L. 241-5 of the French Consumer Code).

“The consumer also benefits from the legal guarantee for hidden defects under Articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the goods are kept or to a full refund in return for the return of the goods.”

For all purposes, in accordance with the applicable regulations, the legal warranty will not apply in the event of: 

• defects or damage to the Product resulting from improper use, maintenance or accident (e.g., scratches, knocks, crushing) attributable to the Client;

• Products that have already been repaired in an external service other than the Company’s workshop; 

• defects or damage affecting the Products that are the consequence of normal wear and tear due to the ageing of the Product.

12. INTELLECTUAL PROPERTY

All intellectual property rights, whatever their nature, attached to all Products sold on the Website and all the elements appearing on the Website (including in particular: texts, logos, trademarks, graphics, images, photos, videos, animations, names and any other element) are and remain the exclusive property of the Company.

Nothing herein shall be construed as granting the Client any right in the trademarks, Products, distinctive signs of Company and any intellectual property rights attached to it. 

Under these conditions, no one is authorized to reproduce, represent, exploit, adapt, disseminate or use, by any process whatsoever, for any purpose whatsoever, in part or in full, the intellectual property rights on the Products sold on the Website and the elements appearing on the Website without the prior written consent of the Company.

13. PERSONAL DATA

Please refer to the Privacy Policy accessible here to understand how the Company will use, process and protect the personal information and the data you submit when creating an account, purchasing Products and otherwise using the Website. 

Client may request, free of charge, that their telephone number be added to BLOCTEL’s anti-spam telephone list, which is available at the following address: www.bloctel.gouv.fr.

14. COMPLAINT

For any information, complaint or question relating to the General Terms and Conditions of Sale and Use or to the Products themselves, Clients must contact the Company’s Customer Service by e-mail at the following address: contact@djulajewelry.com, giving their Order number if necessary.

15. APPLICABLE LAW AND JURISDICTION

The General Terms of Sale and Use are subject to French law, provided that the mandatory rules of the Client’s country of residence are applied.

In accordance with the provisions of the French Consumer Code concerning the amicable settlement of disputes, the Company adheres to the Service of the Consumer Mediator FEVAD (Federation of e-commerce and distance selling) whose contact details are as follows: Consumer Mediator FEVAD - BP 20015 – 75362 PARIS CEDEX 8 – https://www.mediateurfevad.fr. 

After prior written contact with the Company by the Client, the Mediator service may be contacted for any consumer dispute that has not been settled. To find out how to contact the Mediator service, please click here. 

In accordance with Article 14 of Regulation (EU) No 524/2013, the European Commission has set up an Online Dispute Resolution platform, facilitating the independent out-of-court resolution of online disputes between consumers and traders in the European Union. This platform is accessible at the following link:https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=EN. 

In the event of a complaint that has not been resolved amicably, the Client may refer to the mediator for any dispute that has not been settled.

The Client remains free to accept or not the use of mediation and each party is free to accept or not the solution proposed by the mediator. Otherwise, the dispute falls under the jurisdiction of the competent courts in accordance with the provisions of the Frenc Code of Civil Procedure.

APPENDIX 1 – WITHDRAWAL FORM

(Form to be completed and returned in accordance with Section 7 above only if you wish to exercise your right of withdrawal)

For the attention of the Company: 

Par post: 83 rue des Saints-Pères – 75006 Paris; or 

By e-mail: contact@djulajewelry.com

I/We (*) hereby notify you (*) of my/our (*) withdrawal from the contract for the sale of the following goods (*)/services (*):

Ordered on (*)/received on (*):

Order number:

Product reference:

Name of the consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if notifying this form on paper):

Date:

(*) Delete as appropriate.

APPENDIX 2 – LIST OF COUNTRIES ELIGIBLE FOR PRODUCT ORDERS

Last updated: January 2024

COUNTRIES OF THE EUROPEAN UNION
GERMANY AUSTRIA BELGIUM BULGARIA CYPRUS  CROATIA DENMARK	SPAIN ESTONIA FINLAND FRANCE  GREECE  HUNGARY IRELAND	ITALY  LATVIA LITHUANIA LUXEMBOURG PAINTED NETHERLANDS  ROMANIA	SLOVAKIA  SLOVENIA  SWEDEN CZECH REPUBLIC POLAND PORTUGAL
COUNTRIES OUTSIDE THE EUROPEAN UNION
SOUTH AFRICA ALBANIA ALGERIA ANDORRA ANGOLA ANGUILLA ANTIGUA AND BARBUD SAUDI ARABIA ARGENTINA ARMENIA ARUBA AUSTRALIA AZERBAIJAN BAHAMAS  BAHRAIN BANGLADESH BARBADOS BELIZE BENIN BERMUDA BHUTAN BOLIVIA BOSNIA- HERZEGOVINA BOTSWANA BRAZIL BRUNEI DARUSSALAM BURKINA FASO BURUNDI CAMBODIA CAMEROON CANADA CAPE VERDE CHILE CHINA COLOMBIA CONGO SOUTH KOREA COSTA RICA IVORY COAST DJIBOUTI DOMINICAN, REPUBLICA	DOMINICA EGYPT UNITED ARAB EMIRATES ECUADOR ERITREA ETHIOPIA FEROE ISLANDS FIJI GABON GAMBIA GEORGIA GHANA GIBRALTAR GRENADA GREENLAND GUAM GUATEMALA GUINEA GUYANA HAITI HONDURAS HONG KONG INDIA INDONESIA ICELAND ISRAEL JAMAICA JAPAN JORDAN KAZAKHSTAN KENYA KYRGYZSTAN KUWAIT LAOS LESOTHO LIBERIA LIECHTENSTEIN MACAO REPUBLIC OF NORTH MACEDONIA MADAGASCAR MALAYSIA MALAWI	MALDIVES MALI MOROCCO MAURITIUS MAURITANIA MEXIQUE REPUBLIC OF MOLDOVA  MONGOLIA MONTENEGRO MONTSERRAT MOZAMBIQUE NAMIBIA NEPAL NICARAGUA NIGER NIGERIA NORWAY NEW CALEDONIA OMAN UGANDA UZBEKISTAN PAKISTAN PALESTINE PANAMA PAPUA NEW GUINEA PARAGUAY PERU PHILIPPINES FRENCH POLYNESIA QATAR UNITED KINGDOM RWANDA	SAINT LUCIA SAN MARINO SAVIOR SAMOA SAMOA AMERICAN SENEGAL SEYCHELLES SINGAPORE SRI LANKA SWITZERLAND SURINAME SWAZILAND TAIWAN TANZANIA CHAD THAILAND TOGO TONGA TRINIDAD AND TOBAGO TUNISIA TURKEY URUGUAY VATICAN CITY, HOLY SEE STATE VIRGIN ISLANDS (BRITISH) VIRGIN ISLANDS (UNITED STATES) VIETNAM WALLIS AND FUTUNA ISLANDS ZAMBIA DROM COM (MARTINIQUE, GUADELOUPE, FRENCH GUIANA, REUNION AND MAYOTTE FORM THE OVERSEAS DEPARTMENTS-REGIONS (DROM); WALLIS AND FUTUNA, FRENCH POLYNESIA, SAINT-MARTIN, SAINT-BARTHELEMY AND SAINT-PIERRE-ET-MIQUELON FORM THE OVERSEAS COLLECTIVITIES)